Terms of Service

1. The agreement

These terms form a binding agreement between NI2SFill ("we", "us") and the organisation whose administrator created your account ("you"). By using the service you accept them. If you are using it on behalf of a company, you confirm you are authorised to accept these terms for that company.

2. What the service does

The service matches incoming security-questionnaire questions against answers your organisation has previously stored, uses an AI language model to draft responses grounded in those stored answers, and asks you to fill in whatever it cannot answer. It can also fill Excel and Word questionnaires in place and export PDF reports.

3. Accounts and access

• There are two ways to get an account: you sign up yourself (for example with Google), which creates a new free workspace for you, or an administrator of an existing organisation creates an account for you inside theirs.
• If you sign up yourself, you become the administrator of a new organisation and are treated as authorised to accept these terms for it. If that is not the case, do not sign up - ask your organisation's administrator to invite you instead, so your work lands in the right workspace.
• You can also try the service WITHOUT an account, using the coverage preview on our website. What happens to what you upload there is described in section 3a and in our Privacy Policy.
• You are responsible for keeping your login credentials confidential and for everything done under your account.
• Your administrator controls who in your organisation has access, and can remove access at any time.
• Tell us promptly at dev.app.nis2@gmail.com if you believe an account has been compromised.

3a. Trying the service without an account

The coverage preview on our website lets you upload a document and see how much of a questionnaire we could answer, before you create anything. Because that has to actually run the product on your file, you should know exactly what it does:

• What you upload is sent to our servers, processed the same way as any other document (including being sent to our AI sub-processor - see the Privacy Policy), and the result is stored temporarily so we can show it to you.
• The preview shows you WHICH questions we could answer, not the answers themselves. The drafted text is only released to you once you have an account to put it in.
• A temporary session identifier is stored in a cookie in your browser so we can connect your upload to your screen. It is not used to track you.
• If you sign in within 24 hours, that content is moved into your new workspace and becomes yours. If you do not, it expires and is deleted automatically.
• Do not use the preview to upload anything confidential that you are not willing to have processed under these terms and our Privacy Policy. If in doubt, create an account first.

5. Your content and your responsibilities

• You keep all ownership of the content you upload and the answers you write. We claim no ownership of it.
• You grant us only the limited licence needed to host, process and display that content in order to provide the service to you.
• You confirm you have the right to upload what you upload, including any third-party documents.
• You agree not to upload special categories of personal data (see our Privacy Policy), unlawful content, or malware.
• You agree not to attempt to break, overload, reverse-engineer or gain unauthorised access to the service or to other customers' data.
• You agree not to resell or provide the service to third parties without our written agreement.

6. Usage limits

The service runs on paid AI infrastructure, so we apply limits on how much can be processed. We may adjust these limits to keep the service available and affordable for everyone. If you hit a limit we tell you in the interface rather than failing silently.

• Accounts created by self-signup are on a free tier limited to 3 questionnaires in total. Your answer library, your drafts and your data stay yours and remain accessible after you reach that limit - you simply cannot start a new questionnaire until you move to a paid plan.
• Accounts created for pilot partners by agreement are not subject to that questionnaire limit.
• All accounts are subject to fair-use rate limits per period, and to a file-size limit on uploads.

7. Free tier, pilot phase, availability and changes

The service is currently offered free of charge, either on the self-signup free tier described in section 6 or as an agreed pilot. That has consequences you should understand:

• It is provided as-is, with no uptime guarantee, no service-level agreement and no promise of support response times.
• Features may change, be added or be removed while we develop the product.
• We may suspend or discontinue the free tier or the pilot. If we do, we will give you reasonable notice and a chance to export your data.
• We will never convert a free account into a charged one automatically. If we introduce paid plans, we will not start charging you without your explicit agreement.

8. Data protection

How we handle personal data is described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these terms.

9. Disclaimer of warranties

To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that drafts will be accurate or complete, or that the service will meet any particular regulatory requirement.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, nor for loss of profit, revenue, goodwill, contracts, data, or for any loss arising from a decision you took on the basis of a draft the service produced.

Because the service is currently provided free of charge, our total aggregate liability to you for all claims is limited to €500, or the amount you have actually paid us in the 12 months before the claim, whichever is higher.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded - including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for intent or wilful recklessness.

11. Indemnity

You agree to hold us harmless against third-party claims arising from content you uploaded, from statements you submitted to your customers, or from your breach of these terms - except to the extent the claim results from our own breach or negligence.

12. Suspension and termination

• You may stop using the service and delete your data at any time.
• We may suspend or terminate access if you materially breach these terms, if your use threatens the security or availability of the service, or if we are legally required to.
• Where circumstances reasonably allow, we will warn you first and give you an opportunity to fix the problem.
• On termination you may export your data. After 30 days we delete it, subject to the retention periods in the Privacy Policy.

13. Changes to these terms

We may update these terms. For material changes we will notify account administrators by email at least 14 days before they take effect. If you do not accept a change, you may terminate and export your data before it takes effect.

14. Governing law

These terms are governed by the law of The Netherlands. Disputes will be brought before the competent Dutch courts. If you are a consumer, this does not affect the mandatory protections of your local law.

Questions about these terms: dev.app.nis2@gmail.com.